Refund policy
Returns and Refund Policy
At Dutch Performance Products BV, we want you to be satisfied with your purchase. This Returns and Refund Policy explains how returns, withdrawals, refunds, exchanges and complaints about damaged or incorrect products are handled.
This policy applies to orders placed through dpp-shop.com. Nothing in this policy limits any mandatory legal rights you may have as a consumer under applicable law.
1. Company Information
Dutch Performance Products BV
Trading name: Dutch Performance Products
Website: dpp-shop.com
Address:
Damsterweg 2
9628BT Siddeburen
The Netherlands
Please note: this is not a visiting address.
- Chamber of Commerce number: 97671959
- VAT identification number: NL868173277B01
- Email: support@dpp-shop.com
- Phone: +31 59 822 60 02
2. Return Period
Consumers have a statutory right to withdraw from a purchase without giving a reason within 14 days after receiving the order. Dutch Performance Products BV extends this period to 30 days after receipt.
You may cancel all or part of the order within this 30-day period. After notifying us of the cancellation or return, you have another 14 days to send the product back.
This extended return period does not affect your statutory rights as a consumer.
3. How to Register a Return
To return a product, please register your return through our return portal.
Please include your order number and the email address used to place the order. If the return concerns a damaged, defective or incorrect product, please also include a clear description of the issue and photos where relevant.
After your return request has been registered, you will receive further instructions on how to return the product.
4. Handling Products and Reduction in Value
During the return period, handle the product and its packaging with care.
You may inspect the product to the extent necessary to determine its nature, characteristics and functioning, as you would be allowed to do in a physical shop.
Return the product with the supplied accessories, documentation and parts. Use the original packaging where reasonably possible, but not having the original packaging does not by itself exclude the return.
If the product or its packaging is damaged or handled beyond what is necessary to assess the product, we may deduct the resulting reduction in value from the refund.
5. Packaging Your Return
Please pack the product carefully to prevent damage during transport.
We recommend using the original shipping box where possible. If you no longer have the original box, please use alternative packaging that properly protects the product during transport.
Please include the packing slip, return confirmation or another document that allows us to identify your return. Without this information, processing your return may take longer.
6. Free Return Shipping
Dutch Performance Products BV offers free return shipping when you register the return through our return portal and ship it according to the provided instructions.
If you use another return method without our prior agreement, those return shipping costs are your responsibility.
If a product is damaged, defective or incorrect, please contact us before returning it. We will provide an appropriate solution and return instructions in accordance with your legal rights.
7. Refunds
If you validly withdraw from the full order, we will refund the full order amount, including the standard delivery costs of the original shipment. For a partial withdrawal, we will refund the returned products; the original delivery costs are not refunded unless required by law.
We will make the refund no later than 14 days after you notify us of the cancellation or return. We may wait until we have received the returned products or until you have provided proof that the products were sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
Additional costs resulting from a more expensive delivery method chosen instead of the standard delivery method will not be refunded.
8. Partial Returns
If you return only part of your order, we will refund the purchase price of the returned product or products.
Original shipping costs may not be refunded in case of a partial return, unless required by law or agreed otherwise.
9. Exchanges
If you would like to exchange a product, please contact us at support@dpp-shop.com.
Exchanges are subject to product availability. If the requested replacement product is not available, we may offer a refund or another suitable solution.
If there is a price difference between the original product and the replacement product, this difference may need to be paid or refunded before the exchange can be completed.
10. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at support@dpp-shop.com.
Please include your order number, a clear description of the issue and photos of the product, packaging and shipping label where relevant.
We will assess the issue and provide an appropriate solution in accordance with your legal rights. This may include repair, replacement, a price reduction or a refund, depending on the circumstances and applicable law.
11. Products Excluded from Return
Certain products may be excluded from return only where permitted by law and where this has been clearly stated before purchase.
This may include, where applicable:
- Products made to the customer’s specifications;
- Personalised products;
- Products that cannot be returned due to their nature;
- Sealed products that are not suitable for return for reasons of health protection or hygiene once unsealed;
- Products that, after delivery, are inseparably mixed with other products;
- Other products excluded from withdrawal under applicable law.
If a product is excluded from the right of withdrawal or from our commercial return policy, this will be stated clearly on the product page and/or during checkout.
12. Business Customers
The statutory right of withdrawal applies only to consumers and does not apply to business customers.
Returns from business customers are accepted only if agreed in writing, unless the product is defective, incorrect or otherwise does not conform to the agreement.
Specific return arrangements for business customers, dealer accounts or quotations may apply if agreed separately in writing.
13. Legal Guarantee
This Returns and Refund Policy does not affect your legal guarantee rights.
We are responsible for delivering products that conform to the agreement and meet the reasonable expectations you may have based on the product description, specifications, intended use and applicable legal requirements.
If a product is defective or does not conform to the agreement, please contact us at support@dpp-shop.com.
14. Contact
For questions about returns, refunds, exchanges or defective products, please contact us at:
Dutch Performance Products BV
Email: support@dpp-shop.com
Phone: +31 59 822 60 02
Customer Service Opening Hours
- Monday: 09:00 - 17:00
- Tuesday: 09:00 - 17:00
- Wednesday: 09:00 - 17:00
- Thursday: 09:00 - 17:00
- Friday: 09:00 - 17:00
- Saturday: closed
- Sunday: closed